Support privacy
Updated 1 October 2026
Who operates this desk?
A.M.E.X. Internet Marketing ltd, Makariou III, No.9, Larnaca, 7530, Cyprus operates this desk.
Contact support@themes.shop or reply in your private ticket.
Our full privacy notice and cookie notice explain providers, hosting, retention, your rights and how to contact us.
What is stored
This desk stores the subject, topic, messages, email and optional name, staff replies, status and conversation history. Authorised staff may keep private notes and activity records. We use these records to answer support requests and protect the service. New support requests require an email address to identify the request and find related orders; your name is optional. Older tickets may not contain an email address. Providing an email address does not verify purchase ownership or subscribe you to marketing.
Why we use your email
We process the information needed to provide support under our contract with you, or to take steps you request before a purchase. For other enquiries and service protection, we rely on our legitimate interests in responding to requests and preventing abuse. The required privacy acknowledgment confirms you have read this notice; it is not marketing consent. We do not add support contacts to a newsletter.
Save your private ticket link
Anyone with the private link can read and reply to that conversation. Save it securely and return to check replies. This desk does not send automatic ticket notifications or private access links by email.
Browser storage and spam protection
Essential cookies protect forms and private ticket access. Request limits help prevent abuse. When configured, a security challenge may be required before creating a ticket or sending a reply. Review any prepared report before submitting it; a draft is not a sent message.
Retention and requests
Closing a ticket does not automatically delete it. The full privacy notice explains retention and recovery copies. Ask in your private ticket or use the contact details above to request access, correction or deletion. Do not include passwords, private keys, card details or your customers’ personal information.